Frequently asked questions

Most homes should schedule a sweep at least once per year or every 70–80 fires, whichever comes first. If you burn softwood or notice heavy smoke, consider a mid-season check. We measure creosote buildup and document results in your report.

A Level 2 inspection includes a video scan of flue liners, checks of clearances, chimney cap, crown, flashing, smoke chamber, and appliance connections. We provide photos and a condition grade with safety recommendations.

Pricing is based on flue length, accessibility, appliance type, and debris level. Most standard sweeps range from $149–$289 before tax. Multi-flue discounts and seasonal promos may apply.

September–December books fast. We suggest booking 2–3 weeks ahead. If you have smoke issues or a known blockage, flag it—urgent cases receive priority routing where possible.

No. Additives can loosen some deposits but won’t remove glazed creosote or structural hazards. They should be treated only as adjuncts—not replacements—for a proper mechanical sweep and inspection.

We use HEPA vacuums, drop cloths, and sealed tool paths. Our no-mess promise covers dust control and full cleanup. We also photograph pre/post conditions for your records.

Yes. Our reports meet Canadian insurer requirements. You’ll receive PDF documentation, images, and a service invoice with technician certification details.

Appointments can be changed up to 24 hours before your slot without fees. Same-day cancellations may incur a $49 routing fee due to travel allocation.

Absolutely. Poor draft, blocked flues, or cracked liners can vent CO into living spaces. Pair annual service with CO detectors on each floor and near bedrooms.

Soot is a fine powder from incomplete combustion; creosote is a tar-like condensate that can be flaky, crunchy, or glazed. Glazed creosote is highly flammable and requires specialized removal.

Yes. Save when bundling sweeping with inspection or cap replacement. Annual plans include priority booking and off-peak discounts—ask our team for current offers.

Sweeps usually take 60–90 minutes. Add 30–45 minutes for Level 2 inspections. Complex repairs or wildlife removals can extend the visit; we’ll inform you onsite.

Yes. We service masonry fireplaces, factory-built systems, wood stoves, pellet stoves, and gas inserts. Each appliance type has different venting and inspection points we check.

Some rural zones carry a travel surcharge to cover fuel and routing time. We’ll quote this upfront based on your postal code before you confirm.